Netflix Not Working: 8 Steps to Fix it

Supposedly, you turn on Netflix to watch your movie or favorite show, and suddenly you encounter a Netflix not working issue. There are a handful of reasons behind such a defect. The primary cause is the poor internet connectivity.

Delve into the information below to learn various factors resulting in Netflix not working problem on varied devices. You can also find the fixes to resolve the issue within a few minutes.

Why is Netflix Not Working

Netflix’s issue of not working might occur for several reasons, but these can be quickly fixed. Let’s examine some of the causes and easy steps to remove the Netflix issue within a few minutes.

1. Verify your Internet Connection

Sometimes, Netflix does not work due to poor internet connectivity. Netflix uses a stable and high-speed internet connection to stream content without interruption. Hence, you should ensure your Wi-Fi is on and properly connected. If not, try shifting closer to the signal or reopening your router. You can also use speed test sites like speedtest.net to confirm that the internet speed meets Netflix’s streaming requirements. 

2. Upgrade the Netflix App

Out-of-date or obsolete apps might cause compatibility problems. Thus, keeping your software updated to the latest version is essential for avoiding Netflix issues. The instructions for updating your Netflix app are quite simple.  Proceed to the Google App Store (iOS), Google Play Store (Android), or your device’s manager, and check for updates. Thus, simple steps can easily resolve the issue.

3. Reopen your device

Sometimes, you can quickly and effectively resolve the problem by clearing a technical glitch. Thus, you need to restart your preferred device. The process includes:

• Switching off the device (smartphone, TV, or tablet),
• Holding on for a few seconds,
• Turning it on again.
• Finally, open Netflix and check if it’s working properly.

4. Clear the Netflix Cache

Cached data can lead to disruption and might be the reason behind the content loading issue while streaming Netflix.  The steps to resolve such Netflix issues on Android and browsers are just a few clicks away. Proceed to Settings> Apps> Netflix Storage, and hit the clear cache. However, the browsing data needs to be cleared on the browsers.

5. Check for Server problems

The Netflix issue can arise due to server outages and may be down for everyone. To avoid or resolve such problems, you need to try the following steps:

• Head to Netflix’s official website, or
• Check Twitter for any service outage announcements.
• Wait for some time to fix the problem if Netflix is down.

6. Disable your VPN

Sometimes, Netflix restricts the use of VPN to manage regional content. If you see playback issues while streaming content online, try troubleshooting steps to fix the problem. These include disabling the VPN and connecting directly to Netflix. However, you might still find some VPNs working, but they can create connectivity problems with Netflix. 

7. Test device compatibility

You might encounter Netflix issues if your device isn’t compatible with its current version. To overcome this, proceed to the Netflix website. You can also check if the device is compatible or requires an OS update.

8. Reinstall the Netflix App

Finally reinstalling the Netflix app is a last resort to eliminate the underlying problem. The steps to install the Netflix app again are as follows:

• Uninstalling Netflix from the device.
• Reopening your device.
• Then, install the Netflix app again from the app store.

Netflix Not working on Roku

Difficulty while streaming on a Roku device could be effortlessly resolved just by restarting the device. There might be a fault in the electrical port if you observe the light flickering while plugging in. In this circumstance, you need to try out a different electrical cable. You must change the Roku device used while streaming content if the problem persists.

Why is Netflix not working on my TV

Fix playback errors while using Netflix on your TV by following common troubleshooting instructions. These include:

• Make sure your TV is secured to the internet.
• Unplug your TV and then hold it for half a minute before plugging it back in.
• Verify for updates in your TV’s app store.
• Clear the Netflix app cache if required.
• Search for system updates in settings.
• Log out of Netflix and then log back in.
• Finally, uninstall and reinstall the Netflix app.

You can contact Netflix customer support for guidance if you are still encountering the same issue. 

Netflix Not Working on TV but works on the Phone

Sometimes, Netflix might function smoothly on your phone but not on your TV. This issue might occur due to the following factors:

1. If the Netflix account is set up to stream on only one device at a time.
2. The second TV doesn’t have a Netflix-supported device connected to it. 

You can check your account settings to find out the underlying issue.

Final Remark

Netflix users must not let the technical glitch ruin their online streaming experience. They must use the troubleshooting steps to resolve any issues quickly. If the problem persists, users can contact Netflix customer service for further assistance regarding their playback issue.

Frequently Asked Questions